Comment acquisition allows you to create scenarios where the chatbot handles the comments on your page’s posts through comment scenarios that run through messages or comments (coming soon.)
Customizing your comment scenarios
Comment scenarios are made to be especially flexible to use: you can choose to reply to all comments, all comments but specific comments, or specific comments only.
This also applies to the post itself: it can be specific posts or all posts.
You can also create a trigger for comment scenarios, such as a keyword that customers frequently use in the comments. The chatbot replies to all those comments precisely and instantly.
You can also customize when the chatbot handles the comments: whether it’s instant or within a specific number of minutes, hours, or even days. (coming soon)
Managing your comment scenarios
You can add, edit, name, duplicate, and arrange your comment scenarios through the feature. You can also hide comments.
How to create a comment scenario
From within the platform interface, click on “Growth Tools.”
Click on “Create New Comment Scenario”
Name your scenario
Choose your target posts: all or specific.
Choose your target comments: all comments, specific comments, or comments with a particular trigger.
Create the message you’ll use to reply to the user after triggering a comment scenario.
Click on Publish to activate the comment scenario.
After you publish and activate your comment scenario, you can edit, pause or delete it.