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Twitter

Saif Ahmed
Updated

Setting up your public Twitter channel

You can now connect your WideBot chatbot to your Twitter business account simply through the channel settings present in the Settings tab.

 

 
  1. Select the Twitter accounts tab.
  2. Click connect. 
  3. You'll be prompted to log in to Twitter and then authorize WideBot Support to use your account. Enter your login information and then click authorize App.

After your account has been authorized, your newly added Twitter account will be listed on the Twitter account list.

 

 

 

Editing Twitter account settings

 

After you've added a Twitter account, you'll want to edit the account's settings.

 

 

To edit settings for a Twitter account

  1. In channels, you will see your Twitter channel.
  2. Select the Twitter account.
  3. Click Edit beside the Twitter channel section.
  4. Update settings as needed.
  5. Click save changes.

 

Also, you can disconnect the account at any time by clicking on the disconnect button at the end of the page.

 

 

 

Send Direct Messages

 

Direct messages help you build better-personalized customer experiences at scale as well as other innovative interactions, like:

  • Quick Replies
    Prompt users for structured replies with a menu of options. You can create a list of up to 10 predefined options presented for a user to choose from.

 

 

  • Message Attachments
    Attach videos, images and GIFs.

 

 

Sharing a helpful photo, GIF, or video can make it really easy for your customers to understand your business products or services.

  • Buttons
    Add buttons to link to websites. This feature is intended to make it easier for users to complete actions outside of Direct Messages.

 

 

  • Sending and receiving events
    To send a new Direct Message create flows and playground. Optionally , you may also attach Quick Replies or media (image, GIF or video).

 

 

 

Learn six best practices that help businesses to show how they’re making the most of Direct Messages to provide incredible service to customers, here.

 

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